Because IRIS has an office on site, we are able to work very closely with people throughout the client’s organisation – continually looking to improve the quality of each service and striving to deliver them more efficiently. By using Key Performance Indicators as our core metric for contract performance, together we are able to identify areas of improvement.
To manage reactive maintenance we have a Help Desk; raising an issue on the system is easy, requiring just a few brief details. Update emails are sent out as the work progresses and again once the job is completed. The system is designed and maintained by IRIS, so any updates can be swiftly implemented to suit the client’s changing needs.
Because the work comes straight to IRIS, the client benefits from increased efficiency and reduced delays. Increased end user satisfaction comes from regular updates, meaning the customer is not wasting time chasing jobs up.
Alongside reactive maintenance, our competent, committed and attentive teams take a proactive approach –anticipating issues and taking pre-emptive measures to ensure the client’s workplace is consistently maintained at its best.
As the relationship with the client continues to develop, opportunities are being identified to broaden the service provision. It’s often the case that having contracted for one service, there are other support services that we can offer, having built a trusted and enduring relationship with the client.